Our team utilizes Davinci Resolve for most of our projects. This allows us easy cloud collaboration between users and helps us complete projects faster. However, if a client requests us to use Adobe so they can have the project files after, we are happy to accommodate if needed.

There is NO limit! Submit as many projects as you would like! We recommend always having one project submitted while another is in progress. That way once we submit the current project for review, we can roll right into the next one while we wait for any revisions. Depending on your plan, you have a set number of editors and a set number of hours they work per week. While we strive to have your projects completed as fast as possible while retaining maximum quality, there is only so much we can handle at a time. With our FORGE guarantee, you are protected in trying us out for 14 days risk free if the speed and quality we work is not to your liking. However we believe we can work to your needs with no problem.

Nope! You are free to cancel at any time with no contract required. We do have a service agreement form to sign at the beginning of a subscription. This puts you in no time commitment. We do offer quarterly and annual plans as well!

There is no limit to how much footage you can send us! Do keep in mind, that the more footage you send the longer it will take for us to process and send you back a first draft.

We work every week day from 8am - 6pm EST Monday through Friday. We exclude weekends and public holidays in the US.

We can handle these things for you, no problem at all. If there are additional fees acquired during the editing process, we will add these to your invoice to reimburse.

For active clients: For active clientele, we hold on to all project files and footage for 4 months (or more if requested). After the project has been completed for 4 months with no revision requests, the files will be purged from our archives. For paused clients: If you choose to pause your subscription temporarily for a small fee, we will still hold on to your files for the 4 month period as mentioned above. For canceled plan clients; We will purge all files from our archives after 1 month of canceling your subscription with us.

Yes that is no problem. Our editors will choose the assets that go into your videos as they see most fit. If you would like to choose these elements yourself, that is completely up to you. By allowing our editors to do it, this saves you extra time in the editing process.

Actually, yes! Our partner company, 10:10 Productions has an amazing team of video creatives if you are in need of a production team as well. Just reach out to us and we can assist you as needed.

You can request any kind of video from us! Please note: The more complex a video is, the longer it will take to complete. While we will work hard to complete it as soon as possible, more complex videos with a longer run-time could take several days if not a week or more to complete. If you need a time estimation at any point for a project, please reach out with questions.

Our editors are hand picked to be the best of the best out there. You will not find any freelancer or contractor out there who will be able to commit to your projects like we can. Our editors are In-house, however most choose to work remotely.

We believe our team of editors can out-perform any freelancer out there that you will find on Fiverr or Upwork. With hiring a freelancer, you run the risk of them running through your project with the same cookie cutter graphics and songs and style they use for every one of their clients to complete it quickly with a lack of quality and understanding of the project.Hiring an employee is expensive. They may be able to work quickly but you will sacrifice extra room in your budget and freedom to pause, cancel, or revise their role quickly as you can with The Edit Forge.

With our FORGE guarantee, you may request a full refund within 14 days of signing up for a subscription. After this 14 day window, we will not issue a refund. From time to time, we may refuse a refund request if, at our sole discretion, we find evidence of fraud, refund abuse, or other manipulative behavior. To qualify for this refund, you must have submitted 1 or more projects in the 14 days with adequate information to guide your editor(s) to complete your video to your liking. You must also have given feedback for 1 or more revision requests for a project that has been submitted for revisions. If you choose to cancel your plan after subscribing at any point, you will have full access to keep submitting projects until your current billing month has ended. No partial or full month refunds will be given. If you need to pause your plan for an indefinite amount of time (vacation, in-between jobs/projects, other matters), we will issue a small fee to keep your plan on-hold and not continue billing until you are ready to return. All active projects will be stored on our servers until you return. Any finished projects will have all files removed after 4 months of completion.

- Project submissions of over 50gb with all RAW footage - The longer the final video, the more time it will take to complete - Complex edits requiring high amounts of attention to detail - Unclear, incomplete, or open-ended instructions

You can send your files through any cloud platform you wish (Google Drive, Dropbox, WeTransfer, Onedrive, Etc.)

Absolutely! If you primarily work with short form content, we can likely return your videos the same day.